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Setting up Roaming Service


Overview

Use these instructions to set up your computer for dialing in from a different location. These instructions are for both regular and Qwest.net Nationwide roaming, and for users of all versions of Qwest.net software.


About roaming service within Qwest.net service area

If you move your computer outside the local calling area you registered in (but still inside the region where Qwest.net service is currently offered), change your dialer to dial a local number for the area you are in to avoid long distance charges.


About roaming service outside of the Qwest.net service area

If you move your computer outside the region where Qwest.net service is currently offered (there is no local number available), you need to either:
  1. Make long distance phone calls when accessing your account.
    OR
  2. Use the Qwest.net Nationwide Roaming list, which has local phone numbers for accessing your account throughout the USA. The list also provides more local numbers within the coverage region than are available through the Local Platform List of dial-in numbers stored in your Qwest.net connection software.

Important: Each time you take your computer to a new location--or back home--be sure to select a local dial-in number whenever available to avoid long distance charges to access your account. You are responsible for any long distance charges incurred.

Instructions for dialing in from a different location depend on your software:


If you have the Qwest.net icon on your desktop,
follow instructions below for users with Qwest.net connection software.
If you do not have the Qwest.net icon on your desktop,
follow instructions below for users without Qwest.net connection software.


Dialing in from a different location (for users with Qwest.net connection software)

If you have the Qwest.net icon Qwest.net on your desktop, you have Qwest.net connection software. Qwest.net connection software includes a phone book that contains all Qwest.net dial-in numbers.

Important: When you travel, choose a number that is a local call from the area you are in. If you dial in to a number which is not a local number, you will be responsible for long distance charges.

To change your dialer number in your Qwest.net connection software:

Microsoft® Windows® 95/98 Macintosh®
  1. Double-click the Qwest.net icon on your desktop.
  2. From the Tools menu, select Preferences. The Preferences window appears.
  3. In the Connecting tab, select a dial location.
  4. Select a new number from the list titled Primary on the left.
  5. Click Save.

If you want to change both the dial-in number and location:

  1. Double-click the Qwest.net icon on your desktop.
  2. From the Tools menu, select Preferences. The Preferences window appears.
  3. In the Dialing tab, click New Location. Enter a name for the new location and click Next.
  4. In the Edit Dial Location window, enter your area code in the Area Code box.
    1. If your new location uses 10-digit dialing, select the check box to Always Dial Area Code.
    2. If your new location line has Call Waiting, select the Disable call waiting with check box and enter the disable code (for example, *70).
    3. If you are using a calling card or need to dial 9 to access an outside line, be sure to enter the appropriate information in this window.
  5. Select a new number from the list titled Primary on the left. Click Save.
  6. From the Dialing menu, select Mobile Dialing. (Note: if a check mark appears next to Mobile Dialing on the menu, you already have selected Mobile Dialing.)
  7. Click Connect. From the Mobile Dialer window, select the correct Dialing From location and click Connect to use your new number.
  1. Double-click the Qwest.net icon on your desktop. Your Qwest.net connection software opens and the Connect to Qwest.net window appears.
  2. In the Connect To window, select the drop-down arrow next to your dialing location. From the drop-down list, select the location where you are calling from if it appears, or select Find Dialup Numbers....
  3. If you selected Find Dialup Numbers..., select the drop-down arrow and then select if you want to Find Numbers by Area Code, State or City. Enter the area code, state or city in the box to the right. Click Find.
  4. Select a local dial-in number from the list that appears next.
  5. Click Save.


Dialing in from a different location (for users without Qwest.net connection software)

If you do not have a Qwest.net icon on your desktop, and you double-click either the Netscape® Navigator™ Netscape or Internet Explorer IE icon instead to connect to Qwest.net, then you do not have Qwest.net connection software. Instructions below are given specifically for you.

Note: Dialer software usually comes installed with your computer. In Microsoft Windows 95/98/NT, the dialer software is called Dial-Up Networking. If you are using a Macintosh®, you may need to install FreePPP or another dialer appropriate for Mac® OS.

You will need the following:

  • The phone number you will be dialing in to (including area code when dialing in from a location that requires 10 digit dialing).
  • A primary account user name and password. Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
  • The name of the city you will be in and its area code.
  • Any dial prefix you need for getting an outside line.
  • (Optional: Your calling card information.)

Microsoft Windows 95/98:

  1. Double-click My Computer on the desktop (if you have renamed My Computer, then click on the icon with the new name) and click the Dial Up Networking folder.
  2. Click Make New Connection in the Dial Up Networking folder.
  3. Enter a name of your choice for the dial-in connection. For example, if you are setting up a dialing profile to use when you are visiting the Phoenix area, you could enter Phoenix Dial-in in the box labeled Type a name for the computer you are dialing. Click Next.
  4. Enter the dial-in number (area code and telephone number). If you have not looked up the number, refer to local dial-in number for instructions.
    1. Enter the telephone number into the telephone number box.
    2. Click Next.
  5. You will receive a message telling you that You have successfully created a new Dial Up Networking Connection. Click Finish to save the connection information.
  6. Open your new dialer by clicking on the icon that was just created in your Dial Up Networking folder.
  7. In the Connect To window, type the Qwest.net user name and password of the primary account (the account created during registration). Note: Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
    1. Be sure to enter your entire e-mail address into the user name box, instead of just a user name. (The e-mail address must be the primary account e-mail address, username@qwest.net). Note: Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
    2. If you are using a vanity e-mail alias, you will need to type the user name of the primary account (the name selected during registration) rather than your vanity e-mail alias into the user name box, username@qwest.net.
    3. Saving your password: If you do not want to type in the password every time you dial in, you may also want to save the password at this time by selecting Save Password.
  8. Now, you will provide information about where you will be located when using this dialing profile. You can either create a new location or you can select one that you already created.
    1. To select a location already set up in your dialer, click on the arrow box next to Dialing from and then select a city from the drop-down list. Go to step 10 to continue.
    2. For instructions on creating a new location, continue with step 9.
  9. To create a new location:
    1. Select Dial Properties.

      Dialing

    2. Click New and then enter a new name for the location from which you will be dialing into the I am dialing from box. For example, you could be dialing from Phoenix or Miami.
    3. Enter the area code where you will be located.
    4. If you need to access an outside line, enter a dial prefix. For example, you may need to enter a dial prefix of 9 if you need to get an outside line from an office or a hotel.
    5. If you need to use a calling card, select the Dial using calling card check box. Select your card type from the drop-down menu and enter your card number. Click OK.
    6. If the phone line you will be using has call waiting and you would like to disable call waiting while you are on the Internet, select the box next to This location has call waiting and choose the correct number sequence to disable it.
    7. If you will be making a long distance call, and you do not see a 1 before the phone number in the Number to be dialed (near the bottom of your dialer window), then you will need to select the check box labeled Dial as a long distance call. You will be responsible for any long distance charges.
  10. Click OK.
  11. To make it easy to use the new dialing profile, you can create a shortcut for the new connection by highlighting the new connection icon in the Dial Up Networking folder, select File from the File menu. Then select Create Shortcut.
  12. Respond Yes to the prompt, "Windows cannot create a shortcut here. Do you want the shortcut be placed on the desktop instead?" A shortcut icon will be placed on the desktop and its name will include the words Shortcut to and the name you selected in step 3.


Microsoft Windows NT:

  1. Double-click My Computer on the desktop (if you have renamed My Computer , then click the icon with the new name) and click Dial-Up Networking.
  2. In the Dial-Up Networking window, below the Phonebook entry to dial box, click New to create a new Phonebook entry.
  3. Check the title of the next window:
    1. If the window is called New Phonebook Entry, then continue with step 4.
      OR
    2. If the window is named New Phonebook Entry Wizard, then skip to step 8.
  4. Enter an Entry name of your choice for the dial-in connection.
    Note: For example, if you are setting up a profile to use when you are visiting Los Angeles area, you could enter Los Angeles Dial-in in the box for Entry name.

    New

  5. Select the Use Telephony dialing properties check box. Click OK.
  6. In the Phone number preview box, you can see exactly how the telephone number will be dialed. Now, go to step 12 to continue.
  7. If your window is called New Phonebook Entry Wizard:

    New

    1. Enter an Entry name of your choice for the dial-in connection.
      Note: For example, if you are setting up a profile to use when you are visiting Los Angeles area, you could enter Los Angeles Dial-in in the box for Entry name.
    2. Click Next.
  8. In this window you must select settings for your connection. To use Qwest.net, select I am calling the Internet and Send my plain text password if that's the only way to connect by clicking on their boxes. Click Next to continue.
  9. In the Phone Number window select the Use Telephony dialing properties box.
  10. Select the Country code, (for the United States of America) and enter the appropriate dial-in number (area code and telephone number) that you found in the lists mentioned in local dial-in numbers. Click Next.
  11. Click Finishto save the dialer settings for the location to which you will be calling.
  12. Now, from the Dial-Up Networking window, you will setup the settings for the location from which you will be calling. You can either create a new location or you can select one that has been created previously.
    1. To select a location already setup in your dialer, click on the arrow box next to the Dialing from box to select a city from the drop-down list. Skip to step 15 to continue.
    2. For instructions on creating a new location, continue with step 14.
  13. To create and setup a new location, click Location. The Dialing Properties window opens. Create the appropriate settings for this connection:

    Dialing

    Important: Each time you take this computer to a new location, you will need to check these settings and make sure they are correct for your current location (using the instructions in Change a dialing profile).

    1. To create a new location, click New and then enter a new name for the location from which you will be dialing. Note: For example, you could be dialing from Phoenix or Miami.
    2. Enter the area code where you will be located. If you will be outside of the country, enter the city code of the city where you will be in the Area code box.
    3. From the Country box, select "United States of America".
    4. If you need to access an outside line, enter a dial prefix.
      Note: For example, you may need to enter a dial prefix of 9 if you need to get an outside line from an office or a hotel.
    5. If you need to use a calling card, select the Dial using calling card check box. Select your card type from the pull down menu and enter your card number. Click OK.
    6. If the phone line you will be using has call waiting and you would like to disable call waiting while you are on the Internet, select the box next to This location has call waiting and choose the correct number sequence to disable it.
    7. Click OK.
    8. To create a shortcut on your desktop to your new dialing profile:
      1. Click More.
      2. Select Create shortcut to entry .
      3. Select the name and the place where you would like to place the icon for your dialer.
      4. Click OK.
  14. Click Dial for your newly created dialer. Enter the Qwest.net user name and password of the primary account (the account created during registration). Note: Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
    1. Type in an entire e-mail address into the user name box, instead of just a user name, username@qwest.net. (The e-mail address must be the primary account e-mail address.) Note: Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
    2. If you are using a vanity e-mail alias, you will need to type the user name of the primary account (the name selected during registration) rather than your vanity e-mail alias into the user name box, username@qwest.net.
    3. Saving your password: If you do not want to type in your password every time you dial in, you may also want to save your password at this time.


Macintosh:

  1. From the Apple menu, select Control Panels.
  2. Select TCP/IP.
  3. Under Connect Via select FreePPP and save changes to current configuration.
  4. From the top right corner of the Mac desktop, click the Dialer icon and select Open FreePPP Setup.
  5. From the Connect To drop-own menu, select New Account.
  6. Type a name of your choice for the dial-in connection in the Account name box. For example, if you frequently travel to the Denver area, you could type Denver Dial-in in the Account Name box.
  7. From the Connect drop-down menu select Directly.
  8. Type the Qwest.net user name and password of the primary account (the account created during registration). Note: Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
    1. Type in an entire e-mail address into the user name box, instead of just a user name, username@qwest.net. (The e-mail address must be the primary account e-mail address.) Note: Internet Basic customers must use the same PPP ID/password that is configured in their DSL modem.
    2. If you are using a vanity e-mail alias, you must type the user name of the primary account (the name selected during registration) rather than your vanity e-mail alias into the user name box, username@qwest.net.
  9. Select the Dialup tab.

    Dialup

    1. Enter the appropriate dial-in number (area code + 7-digit number). If you have not looked up the number, refer to local dial-in numbers for instructions. If you are in another country, enter the city code into the Area code box.
    2. If you will be dialing long distance, select Dial as long distance. Otherwise, clear the Dial as long distance check box. You will be responsible for any long distance charges.
  10. Click OK to close the window and save the connection information.
  11. From the From drop-down list in the FreePPP dialer window, select either a location that has been created previously or create a new one.
    1. To select a location, select one from the drop-down list. Skip to step 13 to continue.
    2. For instructions on creating a new location, continue with step 12.
  12. To create a new location, select New Location from the From drop-down menu:

    Free

    1. Enter a name for the location from which you will be dialing. For example, you could be dialing from Phoenix or Miami.
    2. If it is a long distance call to the dial-in number, then you need to type the long distance prefix. An example of a long distance prefix is 1. You will be responsible for any long distance charges.
    3. If you need to access an outside line, type a Dial Prefix. For example, you may need to type a Dial Prefix of 9 if you need to get an outside line from an office or a hotel.
    4. If you need to use your calling card, type the Long Distance Access code (calling card information) and a Dialing Suffix if needed.
    5. Click OK to close the window and save the information.


If your location uses 10-digit dialing

If you will be using Qwest.net in an area that requires all telephone calls (including local calls) to be dialed using all 10 digits (area code and phone number), you must set up your dialer for 10-digit dialing before you can connect with Qwest.net.

Qwest.net Setting up 10-digit dialing if you have Qwest.net connection software:
(If you have the Qwest.net icon on your desktop, you have Qwest.net connection software.)

Microsoft Windows 95/98 Macintosh
  1. Double-click the Qwest.net icon on your desktop.
  2. Select Mobile Dialing from the Dialing menu. A check mark appears next to Mobile Dialing. Click Connect. The Mobile Dialing window appears.
  3. In the Dialing box, a 7-digit number appears. Click just before the 7-digit number inside the box and enter your area code. The dialer is now set up to dial the new 10-digit number in the box.
  4. Click Connect.
  1. Double-click the Qwest.net icon on your desktop.
  2. Select Edit Dial Locations in the From menu.
  3. Select the drop-down arrow next to When dialing outside of area code and select Dial area code, but not long distance code.
  4. Click OK.

Netscape IE Setting up 10-digit dialing if you do not have Qwest.net connection software:
(If you do not have the Qwest.net icon Qwest.net on your desktop, you do not have Qwest.net connection software.)
Microsoft Windows 95/98 Microsoft Windows NT
  1. Double-click My Computer on your desktop, and then double-click Dial Up Networking. The Dial-Up Networking window appears.
  2. Double-click the icon for your Qwest.net connection. The Connect To window appears.
  3. In the Phone number box, a 7-digit number appears. Click just before the 7-digit number inside the box and enter your area code. The dialer is now set up to dial the new 10-digit number in the box.
  4. Click Connect.

  1. Double-click My Computer on your desktop, and then double-click Dial Up Networking. The Dial-Up Networking window appears.
  2. Select the drop-down arrow next to Phonebook entry to dial and select the dialer connection you would like to change from the drop-down list.
  3. Click More and then click Edit entry and modem properties.
  4. The Edit Phonebook Entry window appears:
    1. If the Use Telephony dialing properties box is checked, click to clear the box.
    2. Click just before the 7-digit number inside the Phone number box. Enter your area code. The box now contains the 10-digit phone number you will be dialing. (This number should include all numbers the dialer will need to make the call properly, including 9, for example, to access an outside line if necessary.)
    3. Click OK.
  5. Click Dial to connect to Qwest.net.
Macintosh
  1. From the Apple menu, select Control Panels.
  2. Select TCP/IP.
  3. Under Connect Via select FreePPP and save changes to current configuration.
  4. From the top right corner of the Mac desktop, click the Dialer icon and select Open FreePPP Setup.
  5. The Free PPP Dialer window appears. In the same window, click on the arrow near the bottom left corner to see more options.
  6. Select the Accounts tab.
  7. The list of your accounts appears. Select your Qwest.net account. Click Edit.
  8. Click the Dialup tab.
  9. Enter the area code in the Area Code box (if it is not already entered).
  10. Select the Dial area code check box.
  11. Click OK.